Daniel Goleman, Richard E. Boyatzis and Annie McKee in their latest book: "Primal Leadership: Learning to Lead with Emotional Intelligence" created yet another powerful distinction. Based on decades of research within Fortune 500 companies, they crystallized the concept of a critical leadership competency they call "resonance". The best leaders can connect to others through the combination of empathy, self-awareness and emotional influence, and have a powerful ability to influence emotions of others in a positive direction to get results.

Another quality the authors describe in great details is "behavioral flexibility", which means that the best leaders can modify their approach based on the impact they make on others (opposed to repeating their habitual patterns based on what they assume).

Leading with Emotional Intelligence Training

This HRO program uses experiential learning techniques - games, exercises, video feedback - to increase the awareness of participants and allow them to practice the skill in the safe environment of the training.